E-Commerce.
Branded storefronts. Multi-vendor catalogues. AI-grade buyers.
Commerce isn't one storefront and one cart anymore. It's a brand pulling product from many vendors, talking to customers across web + WhatsApp + offline, personalising every visit, and reconciling every transaction across online and physical counters. Most brands are stitching this together with a Shopify install, three plugins, a couple of integrations, and one underpaid intern. Infizia replaces all of that with a custom-tailored stack — branded storefront, multi-vendor catalogue, AI engagement, document automation, and POS reconciliation — that scales as the brand does.
vendor
Aria Skincare
vendor
Maison Wear
vendor
Brew Lab
vendor
Pack & Go
customer
Web · Mumbai
customer
WhatsApp · Pune
customer
Store · Delhi
customer
Web · Bangalore
Where the modern brand quietly leaks revenue.
Three or four percent here, six there, thirty on returns. By the time it shows up on the P&L, it's a quarter of the topline.
70%
of carts get abandoned at checkout
Industry baseline · D2C
5+
tools the typical D2C brand stitches together
Storefront · payments · WMS · CRM · ads
30%
of orders involve at least one return or exchange
In categories like apparel + footwear
<1%
of returning visitors see a personalised storefront
Without AI · most D2C sites
Five tools fighting to be the brand's source of truth.
When the storefront, payments, fulfilment, returns, and reporting all live in different systems, every change becomes an integration project — and customers feel it immediately.
Friction
Off-the-shelf storefronts cap the brand
Templates and theme stores look like everyone else. The brand experience the founder wanted gets sanded down to whatever the platform supports, plus three plugins.
Friction
Multi-vendor catalogues are spreadsheets
The brand is curating from many vendors — but stock, pricing, and fulfilment data are walked through Excel files, WhatsApp groups, and forwarded emails.
Friction
Customer support stalls on every order
"Where's my order" becomes the most-asked question of the day, followed by "can I return it". Without an AI assistant, every one of those is a human on a slow response.
Friction
Online and offline never reconcile
Brick-and-mortar counters use one system, the website uses another. Inventory drifts apart. Customers walk in for an item they saw online and the store says it doesn't exist.
Four products. One brand on every channel.
A custom storefront that the brand actually owns, an AI assistant that handles the routine questions, document AI that processes vendor and tax paperwork, and POS for physical counters — all on the same data spine.
From the D2C launch to the regional marketplace.
The same stack scales — what changes is which products lead and how the brand surface and the back office are configured.
D2C brands & founder-led labels
Custom branded storefront with AI personalisation that learns each visitor. Intellix chats in the visitor's language. EyePOS unlocks physical retail when the brand goes offline.
Multi-vendor marketplaces
Aggregator storefronts with vendor onboarding flows, multi-vendor catalogues, and DocuMind processing every supplier invoice and GST document in the back office.
Regional + niche commerce platforms
WhatsApp-first commerce, multilingual chat, local payment methods, and lightweight checkout — for the hyper-regional and category-specific marketplaces no global platform serves well.
More cart conversion. Fewer human firefights.
Small wins compound across the funnel: higher engagement, lower support cost, faster vendor reconciliation — they all add to the same bottom line.
Outcome
+18% conversion
Personalised landing pages, recommended bundles, and abandoned-cart nudges in the customer's own language consistently lift conversion from the unpersonalised baseline.
Outcome
65% deflection
Order status, returns, and product questions answered the moment they arrive — across web and WhatsApp, in any local language.
Outcome
−40% return processing time
Return forms read automatically, refund eligibility checked against rules, and the structured outcome posted to the case — without an agent retyping anything.
Outcome
Online ↔ offline parity
EyePOS shares inventory and customer records with the storefront. The same SKU shows the same stock at the website and the counter — no more reconciliation.
E-Commerce · with Infizia
Let's map this to your business.
Walk through a tailored e-commerce rollout with our team — products, services, sequencing, and measurable outcomes scoped for your size and stage. Or grab the corporate brochure for the full Infizia overview at your own pace.