Operations excellence.Without building the team.
Foundation to AI Platform tiers. Named engineers. SLA-backed monitoring. Monthly service reviews. Across the full Red Hat stack.
Most enterprises don't want to build a 12-person Red Hat operations team — they want the outcomes that team would deliver. Managed Services from Infizia gives you a dedicated service delivery manager, named engineers across RHEL, Ansible, OpenShift, and OpenShift AI, SLA-backed incident response, and proactive maintenance — all on a fixed monthly retainer scaled to your stack.
Uptime · 30d
99.97%
+0.02%
MTTR · avg
4 min
−12%
Tickets · 24h
142
8 active
Patches · 30d
3,284
100% applied
Tier ladder · scope grows with stack
↑ Coverage
Foundation
Rs 1.5L
Standard
Rs 3L
Enterprise
Rs 6L
AI Platform
Custom
Last 24h · incident ribbon
All incidents within SLA
Four tiers. Same accountable team.
Each tier carries a defined scope, a defined response SLA, and a defined starting price. Mix and match nodes, products, and incident windows to land on the tier that fits — or move up as your stack grows.
Tier
Foundation
RHEL operations (up to 200 nodes)
Response SLA
4-hour response
Starting at
Rs 1.5L / month
Tier
Standard
RHEL + Ansible operations
Response SLA
2-hour response
Starting at
Rs 3L / month
Tier
Enterprise
Full stack (RHEL + OpenShift + Ansible)
Response SLA
1-hour · 24×7
Starting at
Rs 6L / month
Tier
AI Platform
OpenShift AI + MLOps operations
Response SLA
Custom SLA
Starting at
On request
Pricing in INR · scoped per stack · contact for tailored quote
What every managed contract delivers.
Regardless of tier, every managed engagement includes the same governance baseline: named delivery manager, monthly service review, SLA-backed incident response, and proactive maintenance.
Named engineering team
Dedicated service delivery manager + named engineers across the products in your tier. Same humans, every ticket — no faceless support pool.
SLA-backed monitoring
24×7 monitoring of every node and cluster in scope. Response SLAs aligned to your tier — 4-hour, 2-hour, 1-hour, or custom.
Monthly service reviews
A structured monthly review covering uptime, incidents, change activity, capacity trends, security posture, and the next 30-day plan.
Proactive maintenance
Patch cycles, upgrade waves, capacity tuning, and compliance drift remediation — scheduled and executed on your behalf.
Compliance reporting
CIS, STIG, PCI, ISO, NIST, CIS Kubernetes — controls measured continuously, drift remediated automatically, audit reports generated on demand.
Defined escalation paths
Known faces, known phone numbers, known on-call rotations — for both severity-1 incidents and ongoing change conversations.
Outcomes a 12-engineer team would deliver.
On a fixed monthly retainer, with named accountability, proactive maintenance, and the full Red Hat stack covered.
Outcome
99.95%+ uptime
Across the supported tier. Continuous monitoring, proactive remediation, and rapid incident response — all baked in.
Outcome
MTTR in minutes
1-hour SLA on Enterprise tier · 24×7. Most incidents acknowledged within 5 minutes and remediated within the hour.
Outcome
−50% operations headcount
Customers running Foundation through AI Platform tiers typically run with half the in-house Red Hat headcount they would otherwise need.
Outcome
One throat to choke
RHEL, OpenShift, Ansible, OpenShift AI — one accountable team across the stack. No vendor finger-pointing on incident calls.
Let's scope this
for your stack.
Walk through a tailored managed red hat operations engagement with our team — capability fit, sequencing, timeline, and pricing scoped for your context. Or grab the corporate brochure for the full Infizia overview at your own pace.